When a Vendor Disappears, Who Pays the Price?

The abrupt closure of ProConnections left many hospitals facing a tough and all-too-familiar dilemma: legacy infrastructure, unsupported technology, and no easy path forward.

In virtual care environments like Tele-ICU, the stakes are especially high. These systems are central to patient safety, remote monitoring, and staff coordination, so when a key vendor exits the market, the ripple effects are immediate and costly.

Hospitals are now staring down:

• Aging AV hardware with no replacement parts
• Gaps in clinical functionality
• No ongoing service or support contracts
• Pressure to spend millions on replacements they didn’t budget for

Vitalchat’s newly announced ProConnections Conversion Kit was built specifically to solve this challenge and it offers something rare in the world of hospital tech: a smart, cost-effective fix that doesn’t force you to start over.

A Strategic Alternative to Rip-and-Replace

Rather than pushing hospitals toward full system replacements, Vitalchat designed the conversion kit to meet them where they are—both technically and financially.

✔ Keep existing AV hardware, cameras, and wiring

✔ Maintain integration with Philips® eCareManager™

✔ Restore alert functionality with minimal disruption

✔ Install via a simple faceplate and CPU board swap

Most importantly, the kit includes an in-room audio notification system that confirms alerts have been received by the remote care team, restoring critical lines of communication for Tele-ICU.

Future-Proofing Without Budget Overhauls

One of the most overlooked aspects of virtual care infrastructure is its lifecycle compatibility. Too often, systems are sold as all-or-nothing solutions, locking hospitals into vendor-specific timelines and upgrades.

What Vitalchat has done here is different.

This isn’t just a workaround, it’s a modular upgrade that lays the foundation for:

• Ongoing support and scalability
• Workflow continuity
• Seamless transitions to broader intelligent care platforms

Instead of punishing systems for legacy decisions, the ProConnections Conversion Kit gives them a bridge; one that restores functionality today while positioning them for modernization tomorrow.

Empathy, Efficiency, and Operational Reality

Hospitals are under enormous pressure. Between rising labor costs, shifting reimbursement models, and the continued demands of post-pandemic care, operational budgets are stretched thinner than ever.

This conversion kit was built with that reality in mind. It’s fast to implement, avoids wasteful replacement of otherwise-functional infrastructure, and respects the needs of both IT teams and clinicians.

As Vitalchat CEO Mike Raymer put it:

“This isn’t just a patch, it’s the start of a platform that will carry organizations into the future of virtual care.”

We agree.

Because solving healthcare’s biggest challenges isn’t about starting over. It’s about building smarter ways forward.

Interested in restoring or upgrading your virtual care infrastructure?

‍

Learn more or request a demo.